The human component of building a startup has always been, and probably will always be one of the most challenging aspects of any organization. Our guest today is an expert in building culture and getting the best out of people, Sandy Scholes , Chief People Officer, most recently at Flipp, has a wealth of experience in team building and coaching managers to get high performance from their teams. About Sandy Scholes: Sandy Scholes is a leader with 15+ years of global HR experience ranging from large multinational organizations to mid-size companies both public and private. Most recently she was the CPO of Flipp. Previously Sandy was Executive Vice President, Global Human Resources at Entertainment One, and Senior Vice President, People at Softchoice. A word from our sponsor: At Ripple, we manage all of our fund expenses and employee credit cards using Jeeves.  The team at Jeeves helped get me and my team setup with physical and virtual credit cards in days. I was able to allow my teammates to expense items in multiple currencies allowing them to pay for anything, anywhere at anytime. We weren’t asked for any personal guarantees or to pay any setup or monthly SaaS fees. Not only does Jeeves save us time, but they also give us cashback on our purchases including expenses like Google, Facebook, or AWS every month. New users can earn up to 3% cashback for their first 90 days. The best part is Jeeves puts up the cash, and you settle up once every 30 days in any currency you want, unlike some other corporate card companies that make you pre-pay every month. Jeeves also recently launched its Jeeves Growth and Working Capital initiative for startups and fast-growing companies to enable more financial freedom for companies. The best thing of all is that Jeeves is live in  24 countries including Canada, US and many other countries around the world. Jeeves truly offers the best all-in-one expense management corporate card program for all startups especially the ones at Ripple and we at Tank Talks could not be more excited to officially partner with them. Listeners of Tank Talks can get set up with a demo of Jeeves today and take advantage of our Tank Talks special with a‍ $250 statement credit after the first $2,500 in spend or a $500 statement credit after the first $5000 in spend. Lastly, all Jeeves cardholders receive access to their Lounge Pass program and access to over 1300 airports globally. Visit tryjeeves.com/tanktalks to learn more. In this episode we discuss: 02:44 Sandy’s journey into tech 04:43 How Sandy was able to navigate between large organizations and smaller startups 07:07 Dealing with office politics at large companies 09:19 What is performance management and how it differs from traditional HR 11:42 Why open ended questions and frameworks are important 12:59 Problems with traditional performance reviews 16:25 Types of frameworks that work best for managers 19:40How much influence should managers have in setting OKRs 21:39The cadence that performance and work plans should be updated 23:35Why isn’t performance management more widely adopted 24:19How often should managers check-in? 29:06Advice to managers to avoid random or confusing feedback 33:01Communicating expectations to employees 34:20How do you establish a culture of high performance without dealing with burnout or high turnover 37:01Dealing with burnout 38:02What to do with high performance/low culture fit hires 39:23Favorite tools to help with performance coaching 40:09Does Sandy coach performance to those in her private life 41:15About her father Fast Favorites 🎙- Favorite Podcast:  Ted Talks 📰 - Favorite Newsletter /Blog: HBR / Center for Creative Leadership 📲 - Favorite Tech Gadget: Theragun 📈 -  Favorite New Trend: Pickle Ball 📚 - Favorite Book:   Work Book: Good to Great   🤔 - Favorite Life Lesson:  I always loved this quote: Whether You Think you can or Think you can’t - You’re right. Get out of your comfort zone and try something even if you think you may fail. Push your envelope and build your confidence and courage.  I especially think this is important for females.  We second-guess ourselves too much.  Follow Matt Cohen and Tank Talks here! Podcast production support provided by Agentbee.Agency